Client Safety Policy

1. Purpose

Ngadhi Family Services is committed to ensuring the safety, dignity, and wellbeing of all

clients accessing our services. This Client Safety Policy outlines the framework to protect

clients from harm, promote a safe environment, and respond effectively to safety concerns.

2. Scope

This policy applies to all clients, staff, volunteers, contractors, and anyone involved in

service delivery at Ngadhi Family Services.

3. Principles

 Respect and Dignity: Clients have the right to be treated with respect and to receive

services in a safe environment.

 Zero Tolerance of Abuse: Ngadhi Family Services has zero tolerance for any form of

abuse, neglect, exploitation, or discrimination.

 Empowerment: Clients are supported to participate actively in decisions about their

safety and care.

 Confidentiality: Client safety concerns and incidents are handled with confidentiality

and sensitivity.

 Continuous Improvement: Safety practices are regularly reviewed and improved

based on feedback and incident analysis.

4. Client Safety Measures

4.1 Risk Assessment

 Conduct comprehensive risk assessments for each client to identify potential safety

concerns, including physical, emotional, environmental, and social risks.

 Update risk assessments regularly and as circumstances change.

4.2 Staff Training and Conduct

 Ensure all staff receive training in client safety, child protection, and abuse

prevention.

 Promote professional and ethical behaviour at all times.

4.3 Safe Environment

 Maintain safe physical environments for service delivery, including hazard

identification and management.

 Ensure that equipment and facilities meet safety standards.

4.4 Incident Reporting and Management

 Encourage immediate reporting of safety concerns or incidents by clients, staff, or

other stakeholders.

 Follow established incident management procedures to investigate, respond, and

prevent recurrence.

4.5 Client Involvement

 Involve clients in planning and reviewing their care to enhance safety and respect

their preferences.

5. Responding to Safety Concerns

 All safety concerns and allegations of abuse or neglect will be treated seriously and

investigated promptly.

 Where necessary, incidents will be reported to appropriate authorities in line with

mandatory reporting obligations.

 Support and advocacy will be provided to clients affected by safety issues.

6. Confidentiality and Privacy

 Client safety information is handled confidentially, with access limited to authorised

personnel.

 Information sharing occurs only with consent or when required by law.

7. Monitoring and Review

 Ngadhi Family Services regularly monitors safety practices through audits, feedback,

and incident analysis.

 This policy is reviewed every two years or following significant incidents or legislative

changes.

Contact Information

To raise safety concerns or for more information, please contact:

Sara Taylor

Privacy Officer

Ngadhi Family Services

Phone: 0402 330 315

Email: [email protected]